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Whether you have questions about saunas, cold plunges, red light therapy, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and cold plunges may include additional delivery coordination details sent via email.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have not received tracking within 3 business days, please contact our team.
What is your return policy?
We offer 30-Day Returns on eligible products. If something does not meet your expectations, please refer to our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange a product for a different model?
We are happy to help with exchanges on eligible items within our return window. Please contact us with your order number and the product you would like instead, and our team will walk you through the process.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use gentle radiant heat that warms the body directly at lower ambient temperatures, making sessions comfortable for extended use. Traditional saunas heat the air around you for a classic high-heat experience. Our team can help you find the best fit for your space and preferences.
What should I know before setting up a cold plunge at home?
Cold plunges are designed for convenient home use and typically require a standard electrical outlet and access to water. Consider the space you have available, whether indoors or outdoors, and review each product page for specific dimensions and installation guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal information is protected with industry-standard encryption at every step of your experience.
Wellness Expertise
Owned and operated by AM Smith Enterprises LLC, our team brings dedicated knowledge of saunas, cold plunges, and red light therapy.
30-Day Returns
If a product does not meet your expectations, our return policy is designed to make the process simple and transparent.
